Refund of Course or Workshop Fees
If a student decides to withdraw from a course or workshop before it begins the following applies:
- Up to 8 weeks before the start of the course or workshop, full refund.
- 8 weeks to 1 week before the course or workshop starts, 60% of the fee will be refunded.
- No refunds will be made if a student withdraws from a course or workshop less than 7 days before the start date.
- A substitute student recommended by the student who is withdrawing can usually be enrolled at the discretion of the tutor.
Once the course has begun, refund requests can only be considered in exceptional circumstances such as for personal or family reasons, for example, long term illness or bereavement. The decision of the tutor is final on these matters. Holidays, loss of interest, new time commitments and similar domestic changes do not qualify for a refund or partial refund.
A substitute student cannot take the place of an existing student once a course or workshop has started.
If a student fails to attend a course for 4 or more consecutive sessions the tutor reserves the right to withdraw the student from the course without a refund for the remaining sessions and offer the place to someone on the waiting list.
Private tuition is defined as teaching sessions for up to three students which are conducted in a venue that does not incur a hire charge.
Private tuition fees will include travelling expenses if the tutor has to travel to a student’s home or other venue.
Payment should be made at least three working days in advance of the tuition date.
If a student cancels an agreed private tuition date the following applies:
- more than 24 hours before the start time of the tuition, full refund.
- less than 24hours before the start time of the tuition they will be refunded the full agreed fee for tuition less 10%
- if the student cancels an agreed tuition date the tutor may, an their discretion, offer an alternative date, although the tutor is under no obligation to offer alternative dates if the tuition is cancelled by the student.
If the tutor cancels an agreed private tuition date the tutor will offer an alternative date. If no mutually convenient alternative date can be agreed between the tutor and the student then a full refund will be given to the student.
Course or Workshop Cancellation
The financial viability of the course or workshop is based on a minimum number of students enrolling. If this is not achieved it may be necessary to:
- Cancel the course before the first class, or cancel the workshop before the start date. In the event of these occurring a full refund would be given.
- With respect to courses, meet for the first session where students will be given the opportunity to decide whether to shorten the course hours and/or number of sessions provided for the same fee or whether to request a refund.
- Re-schedule the course or workshop with students being given the option to enrol for the new course or workshop date.
In the event of severe weather, the tutor will provide information on any impact on the course or workshop on this website or by email to students.
Course Sessions or Workshops cancelled by the tutor
If the tutor should cancel or postpone a course session or workshop for any reason outside their control, for example if the tutor is unwell, the tutor will try to offer another session or workshop at another time. If the majority of students enrolled can make the alternative date no refund will be offered to students who are unable to attend the alternative date. If no alternative date can be offered, a refund will be issued on a pro rata basis for the missed session or workshop.
The tutor and any partner providers cannot accept responsibility for the loss of or damage to students’ property. Students should ensure that they have adequate ‘all-risks’ insurance cover for any article belonging to them that they bring with them or leave on the premises.
The tutor does not accept responsibility for any software issue of any description on any device arising as a result of attending the course either during a course, workshop or private tuition or after the course, workshop or private tuition has ended. It is the responsibility of the student to ensure that the device they use is up to date, has adequate back up of files and is fit for purpose.
Whilst every effort is made to ensure the accuracy of the information provided to students the tutor and any partner providers accept liability for clerical or typographical errors.
The tutor and any partner providers reserve the right to make amendments as necessary provided that these do not materially affect the course, tuition or workshop. If, after application for a course or workshop has been accepted, the course or workshop is substantially varied from the course description in promotional material, the student is entitled to withdraw from the course or workshop. In the event of such withdrawal, an appropriate refund of fees will be made. Regarding what materially affects the course or workshop and the definition of the term ‘substantially varied’ when applied to any course, tuition or workshop, the tutor’s decision is final.
‘Force Majeure’ means war, civil war, armed conflict, terrorist attack, governmental action, fire, flood, severe weather conditions, pandemic or epidemic or any other act or matter which notwithstanding the reasonable diligence and foresight of the tutor and any partner providers is, beyond their reasonable control.
The tutor and any partner providers shall not be liable to the students enrolled on the course, workshop or private tuition to the extent that it is unable to perform its obligations by reason of Force Majeure, provided that the tutor and any partner provider shall use all reasonable endeavours to minimise the effect of the Force Majeure and to resume performance of its obligations as soon as practicable.
The tutor and any partner providers shall endeavour to provide information to the students enrolled on courses, workshops and private tuition as soon as reasonable practicable after becoming aware of an event of Force Majeure. The notice shall contain all relevant information relating to the event of Force Majeure including the nature and effect of the Force Majeure, the actions being taken (or to be taken) to minimise its effect and an estimated duration. The tutor and any partner providers shall take all steps necessary to minimise the effect of the Force Majeure on the provision of courses, workshops and private tuition.
Where Force Majeure has a material effect on the provision of courses, workshops or private tuition for longer than 4 consecutive weeks, the tutor and any partner providers may terminate the course, workshop or private tuition.
How your personal information is used
The tutor and any partner provider will not share your details with any other third parties.
Your contact details in the form of an email address, telephone number and address will be used for the purposes on enrolment and administration of the course or workshop. In addition, you may be contacted from time to time to inform you of future courses, workshops or events run by the tutor. You may opt out of these marketing communications at any time by emailing the tutor.
Your art work, produced as a result of a course, workshop or private tuition run by the tutor may be used, with your permission, in promotional or educational material.